What should I expect from MindMyPC as my MSP?

As your MSP, you can expect professional timely responses based on the SLA for your organization. When a ticket is opened, it is added to a queue and assigned to a technician in the order received or based on severity of impact.

How do I know if an email is SPAM?

Email SPAM is becoming difficult to differentiate from legitimate email. Always check the email address and do not rely on the display name. Be wary of any email that asks for personal information, money, or includes links and attachments.

Support Center

Q: My PC is slow and it is difficult to get work done.

Rebooting your computer properly can drastically improve your PC performance. Doing so flushes the memory, halts memory leaks, and clears tasks that may be eating up RAM. This should be done weekly at minimum.

Q: I forgot my password, can you tell me what it is?

Simply put, no. We do not keep records of individual users passwords. If you need assistance, we can help you get your account unlocked and setup with a new password.

Call, Chat, Email or On-site support is available.

Email

To open a service ticket please email with your issue and a ticket will be automatically created.

support@mindmypc.com sales@mindmypc.com

Client Portal

Access your dashboard, submit tickets, and view service history through our secure client portal.

Phone

Speak with our service coordinator and schedule an appointment or open a ticket.

833-mindMyPC(646-3697)Sales: 888-646-3698

Quick Tips & FAQs

Below are some issues users frequently experience and some tips on how to remediate them.

The fastest way to receive support is to submit a ticket request to support@mindmypc.com detailing the issue. For urgent matters, please call our support line directly.

As your MSP, you can expect professional timely responses based on the SLA for your organization.
When a ticket is opened, it is added to a queue and assigned to a technician in the order received or based on severity of impact.
On occasion, tickets may need to be escalated to a senior technician if the issue is unable to be resolved in a timely manner.

Service Level Agreement is our standard triage procedure. This determines the severity of impact and governs response times for different priority levels.

Email SPAM is becoming difficult to differentiate from legitimate email these days.

Always check the email address and DO NOT rely on the display name for confirmation.
Be wary of any email that asks for personal information, money, or includes links & attachments.
Still not sure? Contact your IT department. It is better to be safe than sorry.

We highly recommend utilizing the Outlook app from Microsoft instead of using the default Android or Apple mail app. Follow this link for easy instructions on how to setup your email on your device.

You may need assistance from one of our engineers, however if you have rights and are able to install on your own you can follow these instructions.

As silly as it sounds, rebooting your computer properly can drastically improve your PC's performance. Doing so flushes the memory, halts memory leaks, and clears tasks that may be eating up RAM. This should be done weekly at minimum. It is sometimes the quickest way to resolve an issue and save yourself some time.

Simply put, no. We do not keep records of individual users' passwords. If you need assistance, we can help you get your account unlocked and setup with a new password. Please contact our service department.

If you are locked out of your account and need a password reset or just need the account unlocked, call us to speak with a technician right away.

If you remember your password, you may be able to attempt to sign in again after 15 minutes.

Still have questions?

Let's get you some help. Please keep in mind our SLA procedure.

Let's open a ticket